December 04, 2008

Calm Urgency

In the midst of the storm, it is often difficult to keep in mind that remaining calm with a sense of urgency is one of the key fundamentals to bringing resolution to the issues that are before us. People around you are watching your every move, you can be sure of it. Those in your life, your co-workers, children, wife, parents, and even complete strangers are watching you, waiting for you to give them guidance about how they should react to a situation. Accept it or not, you are a leader, with people who are following you. If you act like the sky is falling all of the time, then do not be surprised to find that people around you will act like the sky is falling.

On the other hand, there is also a time when people need to see urgency in our actions. For instance, when an application that is responsible for supporting an essential business function becomes unstable, the immediate reaction is to run around freaking out. This certainly is not a reaction that will bring inspiration and hope to your team. However, your team needs to see that it is an important issue that must be resolved. They need to understand through your response and action that you are concerned because the needs of the customers are not being met, however, they must also know that you are confident that they have the capability and know how to resolve the issue.

Do not underestimate the power of your actions in the midst of tough times.

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